Putting Customers First
In order to respond to a variety of customer requests, websites have complicated menus. Unfortunately, this approach leaves “beginner level clients” lost in the shuffle.
If customer support takes a more user-friendly approach to beginner level clients’ needs, a more stable customer base can be created.
Screen Sharing for a Simple and Quick Explanation
If something is explained to a customer over the phone, critical details could be lost in translation. This may result in losing customers. With screen sharing, an operator can easily share and explain information about even the most complicated processes.
Because users can ask about anything, the onsite rate is decreased and support costs are lowered.
Support a Progressive System and Your Colleagues
When your servers operate out of a data center, corporate efficiency decreases, and so too server software maintenance.
However, if you manage your servers at your office, then the opposite is true. Additionally, since Optimal Remote can support multiple devices simultaneously, you can operate other servers while processing only one.
Customer Support Should Deliver Customer Comfort
While it’s easy to arrange a hotel for a business trip, it can be hard for a company’s HQ to communicate instructions to traveling employees.
With Optimal Remote, users need only be connected to a PC to enjoy seamless support, even overseas.
Sumitomo Forestry Information Systems provides IT system development and operations service for Sumitomo Forestry Group.
Introduction plan of tablets (iPads) for their system was established, and Optimal Biz, supporting multiple OSes, was selected.