Optimal Diagnosis & Repair is a tool that diagnoses troubles and clarifies/repairs the cause of malfunctions on a device.
This tool benefits both end-users and support centers. End-users don’t have to a call support center whenever problems occur, they can solve problems themselves with this tool. As a result, a support center can decrease the number of phone calls.
Solves unintentional setting problems
About 60% of typical information devices encounter troubles. Also, devices are often prone to have problems just by a small operation mistake, which requires a lot of efforts to specify the cause and repair it. Here is the solution, Optimal Diagnosis & Repair. All you have to do is to click a button, then the tool starts diagnosing / repairing troubles.
Self-resolution, Less phone calls
The number of phone calls to a support center is proportional to the number of users. If a problem happens, users don’t have to worry about whether it is within service hours or make a phone call. All they have to do is to execute Optimal Diagnosis & Repair, then problems are gone.
OPTiM has developed a number of software programs to solve problems. With our know-how, Optimal Diagnosis & Repair provides you the fastest and simplest problem solving experiences.