Optimal Remote Feature List

W…Windows、M…Mac、A…Android

FeatureFeature DescriptionWMA
Screen-sharingEnables troubleshooting for a customer's PC via screen-sharing.
Client Device InformationAcquires and displays information of client's device connected remotely
Finger IndicatorEnables a remote operator to point to a specific screen area by using a finger icon
Red Pen DrawingEnables a remote operator to make operational guidance on-screen by using a red pen marker, providing concise instructions to users.
Remote OperationEnables a remote operator to perform client's device operation via operator's mouse by getting client's confirmation
Keyboard DisplayEnables a remote operator to make operational guidance on-screen by displaying a keyboard, providing concise instructions to users.-
Movie Clip RecordingRecords movie clip of user's screen for ensuring the guidance procedures after supporting
PausePauses screen-sharing temporarily
RestartRestarts client's device remotely-
On-Device Button ControlEmulates Hardware Keys from operator tool--
Command ExecutionExecutes commands on client's device and displays the result on operator's device
Multiple Device SupportEnables a remote operator to simultaneously support up to three clients
EscalationPerforms handover of a client from one remote operator to another-
Log RecordingViews and acquires the usage status and contents of remote tool
Operator Authority ManagementControls operator's right to use functions
URL TransmissionEnables a remote operator to transmit a URL to client's device and startup a web browser and also enables to use a URL in client's bookmark
Screen ShortcutEnables a remote operator to call up and display a designated screen of a device by using a shortcut
Ex/ Control Panel, Memo Pad, etc.
Slow-speed Network ModeAlters transfer rate in in accordance with the network bandwidth and realizes optimal support
Ctrl + Alt + Del CommandSends Ctrl + Alt + Del command to the client's device--
Operator Screen PresentationEnables a remote operator to share his/her screen onto the screen of the client's device--
File TransferringTransfers files from operator's device to the client's device--
Clip Board SharingShares a clipboard between the operator and the client-
Text ChatEnables text chat messages in addition to screen-sharing--
TimerEnables to check elapsed time for support  to visually confirm the support time
ScreenshotTakes a screenshot under support
Background Changing/Desktop ProtectionChanges the background into solid black  and provides better condition for screen-sharing--
Desktop Image Acquisition ModeSwitches between Mirror Driver Mode and Hook Driver Mode--
Screen Bit DepthProvides more comfortable screen-sharing by altering the screen bit depth (32 bits, 16 bits, etc.)--
Proxy Environment SupportEnables to enter the proxy environment--
Multi-monitor SupportSupports multi-monitor environment with maximum three monitors--
Processes ListDisplays processes list under execution
Applications ListDisplays installed application list
Finger Indicator Cursor VariationMakes the pointer choice available and enables various support usage--
System Requirements on Operator Side
OSWindows 7 Home Premium/Ultimate/enterprise/Professional No Service Pack / Service Pack 1
Windows 8.1 / Windows 8.1 Pro / Windows 8.1 Enterprise
Windows 10 Home / Windows 10 Pro / Windows 10 Education / Windows 10 Enterprise
※Both 32bit and 64bit, and Japanese, English, Simplified Chinese, Traditional Chinese OS (7, 8.1, 10) are supported.
BrowserInternet Explorer 8.0 or later
CPU1GHz or higher
※2GHz or higher recommended
Main Memory1GB or more(32bit) or 2GB or more(64bit)
Graphic Card1024x768x16bit High Color or higher
※1280x1024x32bit True Color or higher recommended
Remaining Drive Space100MB or more (System Drive)
Network Adapter100Base-TX full duplex or higher speed
Windows 7:Microsoft compatible NDIS6.2 driver or later version
Windows 8.1:Microsoft compatible NDIS6.2 driver or later version
Windows 10:Microsoft compatible NDIS6.2 driver or later version
OtherMust be connected to the Internet
System Requirements on Client : Windows
OSWindows 7 Home Premium/Ultimate/Enterprise/Professional No Service Pack / Service Pack 1
Windows 8.1 / Windows 8.1 Pro / Windows 8.1 Enterprise
Windows 10 Home / Windows 10 Pro / Windows 10 Education / Windows 10 Enterprise
Windows Server 2008 Standard Edition
Windows Server 2008 R2 Standard Edition
Windows Server 2012 Standard Edtion
Windows Server 2012 R2 Standard Edition
Windows Server 2016 Standard Edition
※Both 32bit and 64bit, and Japanese, English, Simplified Chinese, Traditional Chinese OS (7, 8.1, 10, Server2008, 2012, 2016) are supported.
CPUWindows 7 / 8.1 / 10:1GHz or higher
Windows Server 2008 / 2008 R2 / 2012 / 2012 R2 / 2016:2GHz or higher
Main MemoryWindows 7:512MB or more, Windows 8.1 / 10 : 1GB or more (32bit) or 2GB or more (64bit)
Windows Server 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 : 1GB or more
Video800x600x16bit or more
Remaining Drive Space100MB or more (System Drive)
OtherMust be connected to the Internet with broadband network and allowed to pass HTTP and HTTPS
Javascript/ActiveX operational environment recommended
※There are cases where the tool can not be used under some proxy environment
System Requirements on Client : Mac
OSMac OS X 10.5.0 - 10.5.8(Intel CPU only)
Mac OS X 10.6.0 - 10.6.8
Mac OS X 10.7.0 - 10.7.5
Mac OS X 10.8.0 - 10.8.5
Mac OS X 10.9.0 - 10.9.5
Mac OS X 10.10.0 - 10.10.5
Mac OS X 10.11.0 - 10.11.6
macOS Sierra 10.12.0 - 10.12.2
HardwareOnly hardware with an Intel CPU is supported
Must satisfy the system requirements of OS
Remaining Drive Space100MB or more (System Drive)
OtherMust be connected to the Internet with broadband network
※Proxy environment is not supported
System Requirements on Client : Android
Android 4.4 and former
: Operational on devices of Sony, Samsung, HUAWEI, etc.
Android 5.0 and latter
: Operational on any devices regardless of manufactures
  ※Please consult us if you need the Remote Operation feature.
System Requirements on Client : iOS
OSiOS 6.0 and later
HardwareiPhone series and iPad series
OtherMust be connected to the Internet
※Proxy environment is not supportedMust be able to download applications from App Store

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